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Kisitime FAQ — Complete answers to frequently asked questions

From registration to deposits, bonuses, games, and withdrawals — you'll find answers to all your questions right here.

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Account & Registration
6 Questions

on kisitime Register you will need: an active Bangladeshi mobile number (for OTP verification), an email address, and your full name and date of birth. You will need to verify your identity with a National ID (NID) before your first withdrawal. Registration is completely free and takes just 2 minutes.

with a single mobile number only one account can be created. Under kisitime's policy, each person is allowed only one account. Attempting to open multiple accounts with the same number or NID may result in all accounts and bonuses being cancelled.

kisitime only Aged 18 or above for eligible individuals. Date of birth is checked at registration, and age is re-verified during the KYC process. Minors are not permitted to create an account.

To change your email or mobile number after registration, you'll need to contact the support team. Name changes are generally possible before NID verification. Once verified, a special request is required to update your name. Please note — the name on your account must match the name on your payment account.

KYC verification typically 24 to 48 hours is completed within. Uploading clear images of your NID and a selfie will speed up the process. It may take a little longer during busy periods. Once verification is complete, a confirmation is sent to your email and mobile.

To permanently close your account, send a request to the support team. Make sure to withdraw any remaining balance before closing. If you want to close your account due to a gambling addiction, Responsible Gaming Use the self-exclusion option on the page — it is more effective.
Login & Password
5 Questions

on the login page Click "Forgot Password?" and an OTP will be sent to your registered mobile number. Use the code to set a new password. The entire process 2–3 minutes ends within.

Entering the wrong password multiple times will temporarily lock your account. It will unlock automatically after 30 minutes. Alternatively, reset your password — that's the quickest fix. If you're still having trouble, reach out via live chat.

Try logging in with your registered email. If that doesn't work either, contact the support team with your NID and old number to verify your identity and get your number updated.

kisitime App Download log in with your password for the first time, then go to Settings → Security and enable Biometric Login. From then on, you can log in quickly using your fingerprint or Face ID.

With no activity, after 30 minutes automatic logout occurs within. You can adjust this time in Settings within the app. Always log out manually on shared devices.
Deposit
5 Questions

Log in and go to the "Deposit" section. Choose your preferred method — mobile banking or direct bank transfer. Enter the amount and follow the instructions. Most deposits within a few minutes is added to your account.

The minimum deposit is generally BDT 200 and the maximum single deposit varies by payment method. The daily maximum limit depends on your account verification status and VIP level. Check the Deposit section of your dashboard for specific limits.

Your balance is usually credited within 5–15 minutes. If it takes longer, contact support with a screenshot of the transaction. Once payment is confirmed, kisitime will credit your balance promptly — no funds will be lost.

kisitime does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own transaction charges — this is governed by their own policies. The exact balance you will receive is clearly displayed before you confirm a deposit.

No. At kisitime, registered in your own name Deposits must be made from your own mobile banking or bank account. Payments from third-party accounts are not accepted and may cause issues with withdrawals.
Withdrawal
5 Questions

Most withdrawals on kisitime on the same business day are processed. Mobile banking typically takes 1–4 hours, while bank transfers may take 1–2 business days. KYC verification is required for your first withdrawal.

The minimum withdrawal is generally BDT 500. Minimum amounts may vary by payment method. The exact amount is displayed on the platform when you request a withdrawal. Bonus balance cannot be withdrawn directly — wagering requirements must be met first.

The most common reasons for a rejected withdrawal are: incomplete KYC verification, unmet bonus wagering requirements, mismatched names on deposit and withdrawal accounts, or detection of suspicious activity. Contact the support team to find out the specific reason.

kisitime generally does not charge withdrawal fees. However, transaction charges from your chosen payment method may apply. The net amount you will receive is shown upfront when submitting a withdrawal request.

A withdrawal can generally be cancelled while it is still in "Pending" status, before processing has begun. If the cancellation option is not available in your dashboard, contact the support team. Once processing has started, cancellation is not possible.
Bonuses & Promotions
6 Questions

After registration, making your first deposit after Immediately The welcome bonus is credited to your bonus wallet. You can use your bonus balance to play games. Once the wagering requirement is met, it converts to real balance.

Wagering means you must place bets totaling a specific multiple of the bonus amount. For example, a 20x wagering requirement on a BDT 1,000 bonus means you need to place BDT 20,000 in total bets. Bets on both slots and Sports Betting count toward the requirement. For details, Terms & Conditions is on the page.

Yes, kisitime offers daily and weekly reload bonuses for regular members. The bonus amount and terms vary by promotion. Log in to see active offers on your dashboard.

Free spins are typically awarded for use on specific slot games — the eligible games are listed in the offer details. Winnings from free spins are added as bonus funds, and wagering requirements apply.

You can find your referral code in the dashboard. When a friend or acquaintance registers using your code and makes their first deposit, you will receive a bonus. The referral bonus amount may change from time to time.

Yes, you can cancel a bonus if you do not wish to keep it. However, please note — once cancelled, the bonus cannot be recovered. If you only have a real balance, you can withdraw it without any wagering requirements.
Games & Betting
5 Questions

Available on kisitime: Slot Games (300+ slots), Live Casino (baccarat, roulette, blackjack), Sports Betting (cricket, football, tennis), Virtual Sports and much more. New games are added regularly.

RTP (Return to Player) is the percentage of total wagers a game pays back to players over time. For example, a 96% RTP means an average return of BDT 96 for every BDT 100 wagered. The RTP is shown in each game's info section. All games on kisitime are audited by independent third parties.

Some sports bets support a Cash Out feature, which lets you settle a bet at a set value before the event ends. If Cash Out is available, you will see the option next to your bet. Not all bets support this feature.

If your internet connection drops, the session will pause temporarily. Once reconnected, the game state is generally restored to where you left off. For slots, if a bet was already placed the result is saved on the server — log back in to see the outcome and any winnings.

kisitime uses decimal odds. For example, odds of 2.50 mean a winning BDT 100 bet returns BDT 250 (including your original stake). Odds change in live play — the odds at the time your bet is placed are final.
Security & Privacy
5 Questions

No. kisitime does not sell or share your personal information without authorization. Certain data may only be used where required for payment processing or legal obligations. For more details Privacy Policy is on the page.

If a login is detected from a new device or unfamiliar location, kisitime sends an alert via mobile and email. You can view all active sessions under the "Active Sessions" section in your dashboard. If you notice any suspicious login, change your password immediately and contact support.

No, never. No kisitime staff or support representative will ever ask for your password, OTP, or payment details over phone, message, or chat. If anyone does, it is a scam — report it to support immediately.

Log in and go to "Settings → Responsible Gaming" to set deposit limits, session time, cooling-off periods, and self-exclusion. For more details, Responsible Gaming See the page.

kisitime is a licensed online gaming platform. All games are regularly audited by independent third parties. User data and payments are protected with SSL encryption. We are committed to transparent bonus terms and responsible gaming practices.

Didn't find the answer you were looking for? Ask us directly in Bengali via live chat — our support team is available 24/7.

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Help Center

Detailed guides and tutorials — read through them and resolve issues on your own.

Responsible Gaming

For specialized support with gaming issues, here See details.

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