Kisitime Privacy Policy — How your data is stored and used

Kisitime ("we", "platform") is deeply committed to respecting your privacy. This Privacy Policy ("Policy") applies to all users of the kisitime website and mobile app.

This policy outlines: what data we collect, why we collect it, how we use it, and what rights you have. By using any kisitime service, you are deemed to have accepted this policy.

We strive to comply with international data protection regulations, including standards aligned with GDPR principles. All applicable laws and regulations in Bangladesh are also fully observed.

Kisitime collects user data in several ways. Below is a full list of the types of data we hold:

We never store your password — only an encrypted hash is kept. Full payment card numbers are also never stored on kisitime servers.

Kisitime uses data only for lawful and necessary purposes. Each use is explained below:

• Account Management: To handle registration, login, identity verification, and account security.
• Payment Processing: To process deposits, send withdrawals, and maintain transaction records.
• Providing Gaming Services: To maintain game history, betting records, and win/loss tracking.
• Customer Service: To resolve your complaints and queries.
• Security & Fraud Prevention: To detect unusual activity.
• Legal Obligations: To comply with lawful requests from authorities.
• Platform Development: Anonymized analytics used to improve the user experience.
• Promotional Communications: Only with your consent, to keep you informed about new offers and bonuses.

Kisitime does not sell your personal data to third parties. Data may only be shared in the following limited circumstances:

• Payment Service Providers: Financial information required for deposits and withdrawals is shared with our payment partners.
• Identity Verification Services: With authorized identity verification providers for the KYC process.
• Technology Partners: Shared with server hosting and security providers who are bound by strict confidentiality agreements.
• Legal Authorities: In response to lawful government requests under applicable Bangladesh law.
• Business Transfer: In the event of a company merger or acquisition, the new owner will be bound by the same privacy policy.

All third parties are bound by strict data protection agreements signed with kisitime. They may only use the data received for the specified purpose.

Cookies and similar technologies are used on the kisitime website and app. Cookies are small text files stored on your device.

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Functional Cookies: To remember your language preferences and account settings.
• Analytics Cookies: Anonymized data used to understand which parts of the site are most visited.

Technical data is collected for crash reporting and performance monitoring within the app. This data is not linked to your identity.

Most browsers allow you to manage cookie settings. However, disabling certain cookies may affect the functionality of some kisitime features.

Kisitime does not retain your data longer than necessary. In general:

• Active Account Data: Retained for the duration of the account.
• Financial Transaction Records: Up to 7 years in accordance with Bangladesh financial regulations.
• Inactive Accounts: Automatically deleted 3 years after your last transaction, with a notification sent before the account is closed.
• Customer Service Records: Deleted 2 years after resolution.
• Marketing Consent Records: Retained for 3 years after consent withdrawal for legal protection purposes.

Kisitime uses industry-leading security measures to protect your data:

• SSL/TLS Encryption: All communications are secured with 256-bit encryption.
• Firewall & Intrusion Detection: To prevent unauthorized access to servers.
• Data Center Security: Data stored in secure data centers with physical security measures in place.
• Regular Security Audits: Periodic security reviews conducted by third-party experts.
• Employee Training: All kisitime staff are trained in data protection.
• Limited Access: Only authorized staff have access to specific data.

That said, no one can guarantee complete security over the internet. We encourage you to stay vigilant on your end — use a strong password and never share your account details with anyone.

As a kisitime member, you have several important rights regarding your personal data. Contact our support team to exercise any of these rights.

Kisitime strictly enforces a policy against underage gaming. Our services are intended exclusively for users aged 18 and above.

• If we suspect any user is under 18, we will immediately suspend their account and verify their identity.
• Upon discovering that an account belongs to a minor, that account will be immediately suspended and all associated data deleted.
• Age verification is a mandatory step during registration.

If you suspect a minor is using kisitime, please notify our support team immediately.

Kisitime may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you will be notified via email or in-app notification.
• In some cases, your active consent to the updated policy may be required.

Continued use of kisitime after any changes are made will be taken as acceptance of the updated policy. We recommend reviewing this page periodically.

Contact us for any privacy-related questions, concerns, or requests:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the app and website
• FAQ: On the FAQ page Get answers to common questions

Requests to delete or correct information are typically processed within 30 business days. Complex cases may take longer, but we will keep you updated.